To summarise the complaint letter, apparently (Mdm) Ouyang's Christmas was ruinned because of Singtel's red-tape-ridden system, which resulted in a communication disaster between her, the company and the technicians.
Should it be a coincidence that I'm a MIO plan subscriber as well and, coincidentally, my home phone and Internet service has been disconnected intermittently ever since I got the MIO box and, coincidentally, I faced such shoddy service when I called Singtel up to fix the problem. Seriously, whose idea was it to combine telephony, Internet and cable TV together, only to have everything break down when the box set screws up? Didn't anyone do a trial of the system for at least a year to ensure that subscribers won't get disconnected while they're in the midst of an important conference call or while they're talking to their loved ones on the phone?
The problem came just a month after my mum was psycho-ed into signing up for the MIO plan, when the Internet would be disconnected at times of the day when Internet traffic was significantly higher. So we called Singtel, faced the same taped music only to have a taped voice tel us that "Sorry, all our operators are currently busy. Please call back later." At this point of time, most people would have simply cursed, slammed down the phone, and continued putting up with the horrid Internet service. But I persisted until I got to speak to an operator, who tried in vain to get me to keep restarting my box set, which unfortunately didn't help much (duh.). So they arranged to have a technician come down to my place to take a look at the problem. Brilliant. Until he showed up, replaced the set, and dismantled my power box in the process. I wanted to disembowel him. And then there was no further communication/feedback from Singtel. Zilch. And just a day after the box was replaced, the problem came back. Until now. That's the reason why on MSN I'm like a schizo, signing in and out near to midnight, because the service will come on and off. And the best part of it is that when my sis switches on the main computer when I'm using my lappie, the Internet goes off.
WHAT IS THIS? But then again, I know tha complaining doesn't work. Only consumers' buying and W-O-M power works. And I know what that means.
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